MedInsider Shop is committed to your satisfaction. If you are not entirely happy with your purchase, we’re here to help.
📦 Eligibility for Return
You can request a return if:
- The product is damaged, defective, or incorrect
- You received a different item than what was ordered
- You initiate the return within 7 days of delivery
- The product is unused, in original packaging, with tags intact
🚫 Non-Returnable Items
- Products that have been used or installed
- Opened medical devices or hygiene-related items (e.g., nebulizers, belts) unless faulty
- Items purchased on clearance or special sale
🔁 How to Request a Return
- Contact us at marketing@medinsider.shop with your order ID and issue details
- Attach clear photos of the product (if damaged or incorrect)
- Our team will verify the claim and initiate pickup if eligible
- Return pickup is usually scheduled within 2–5 business days
💸 Refund Process
- Once we receive and inspect the item, your refund will be processed
- Refunds will be credited to your original payment method within 5–7 working days
- For Cash on Delivery orders, refunds will be made via UPI or bank transfer
🔄 Exchange Policy
We offer exchanges only for size or item defects, based on availability. Contact our team to initiate the process.
📞 Need Help?
Email us at marketing@medinsider.shop with any return or refund questions.
We’re here to ensure a smooth and honest resolution.