Privacy Policy
Last Updated: 19 July 2026
MedInsider Technologies (OPC) Private Limited (“MedInsider,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase through MedInsider Shop (“MedInsider Shop,” the “Website,” or the “Platform”).
By accessing or using MedInsider Shop, you acknowledge the practices described in this Privacy Policy.
1. Business Information
MedInsider Shop is operated by:
MedInsider Technologies (OPC) Private Limited
Aurum Q6, Millennium Business Park
Mahape, Navi Mumbai – 400710
Maharashtra, India
2. Information We Collect
We may collect information that you voluntarily provide when you use MedInsider Shop, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our services.
This information may include:
- Full name
- Email address
- Mobile or telephone number
- Billing and shipping addresses
- Account and profile information
- Order and transaction details
- Product preferences and shopping activity
- Communications and customer-support enquiries
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you use the Website, including your IP address, browser type, device information, operating system, referring pages, pages visited, and general usage information.
3. Payment Information
When you make a purchase, your payment may be processed through third-party payment service providers. Depending on the payment method selected, these providers may collect information necessary to process your transaction.
MedInsider Shop does not necessarily directly store complete credit card, debit card, UPI, or banking credentials when payments are securely processed by an authorized third-party payment provider.
Payment information is subject to the privacy policies, security standards, and terms of the applicable payment service provider.
4. How We Use Your Information
We may use your personal information to:
- Process, confirm, fulfil, and deliver your orders
- Create and manage your customer account
- Process payments, refunds, cancellations, and returns
- Provide order and shipping updates
- Respond to customer-support requests
- Communicate important information about your purchases
- Improve our Website, products, services, and customer experience
- Personalize your shopping experience
- Detect and prevent fraud, misuse, and security incidents
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted by applicable law or with your consent, where required
We may also use aggregated or anonymized information for analytics, business planning, research, and service improvement where such information does not reasonably identify an individual.
5. Cookies and Similar Technologies
MedInsider Shop may use cookies and similar technologies to operate and improve the Website.
These technologies may be used to:
- Keep your shopping cart functioning
- Remember preferences and account sessions
- Understand how visitors use the Website
- Measure Website performance
- Improve functionality and user experience
- Support security and fraud prevention
- Provide relevant marketing where permitted
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.
6. How We Share Information
We do not sell or rent your personal information as part of our ordinary business operations.
We may share information with trusted third parties when reasonably necessary to operate MedInsider Shop, including:
- Payment processors and financial service providers
- Courier, logistics, and delivery partners
- Website hosting and technology providers
- Cloud infrastructure and data-storage providers
- Customer-support and communication service providers
- Analytics and security service providers
- Professional advisers, including legal and accounting professionals
These parties may process information only as necessary to provide their respective services, subject to applicable contractual and legal obligations.
We may also disclose information when required by law, court order, regulatory authority, or lawful government request, or when reasonably necessary to protect our rights, customers, systems, or the public.
7. Order Fulfilment and Delivery
To fulfil and deliver an order, we may share necessary information such as your name, delivery address, telephone number, and relevant order information with courier and logistics providers.
Such information is shared only to the extent reasonably necessary to process and deliver your order and provide related services.
8. Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you suspect unauthorized access to your account.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfil the purposes described in this Privacy Policy
- Maintain transaction and business records
- Provide customer support
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements
- Meet applicable legal, accounting, tax, and regulatory obligations
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and our data-retention practices.
10. Your Privacy Rights
Subject to applicable law, you may have the right to request access to, correction of, updating of, or deletion of certain personal information associated with you.
You may also be able to withdraw previously provided consent where processing is based on consent, subject to applicable legal requirements and consequences of such withdrawal.
Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, dispute-resolution, or legitimate business purposes.
To submit a privacy-related request, you may contact MedInsider Technologies (OPC) Private Limited using the contact information provided on the Website.
11. Marketing Communications
If you receive promotional emails or other marketing communications from us, you may opt out using the unsubscribe mechanism provided in the communication or by contacting us.
Even if you opt out of promotional communications, we may continue to send transactional or service-related communications, including order confirmations, shipping updates, security notifications, and important account information.
12. Third-Party Services and Links
MedInsider Shop may contain links to or integrations with third-party websites, platforms, payment providers, or services.
We are not responsible for the privacy practices, security, content, or policies of independent third parties. We encourage you to review their privacy policies before providing personal information to them.
13. Children’s Privacy
MedInsider Shop is not intended to knowingly collect personal information directly from children in circumstances prohibited by applicable law.
If a minor uses the Platform, such use should occur with the involvement and supervision of a parent or lawful guardian where required. If we become aware that personal information has been collected in violation of applicable legal requirements, we may take appropriate steps to delete or otherwise address the information.
14. Health and Product Information
MedInsider Shop may offer healthcare, wellness, fitness, orthopedic support, and medical technology products. Purchasing or browsing such products may reveal information about a customer’s interests or preferences.
We handle personal information associated with purchases in accordance with this Privacy Policy and applicable law. Product descriptions, educational information, and other content provided through MedInsider Shop are not intended to replace professional medical advice, diagnosis, or treatment.
15. Legal Compliance
We process and handle personal information in accordance with applicable laws and regulations in India, as amended from time to time.
Where applicable, we will take reasonable steps to respond to valid requests concerning personal data and comply with obligations imposed by applicable data-protection and information-technology laws.
16. Business Transfers
If MedInsider Technologies (OPC) Private Limited undergoes a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, information associated with MedInsider Shop may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.
The updated version will be published on MedInsider Shop with a revised “Last Updated” date. We encourage users to review this Privacy Policy periodically.
18. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:
MedInsider Technologies (OPC) Private Limited
Aurum Q6, Millennium Business Park
Mahape, Navi Mumbai – 400710
Maharashtra, India
Please use the official contact details provided on the MedInsider Shop Website for privacy-related communications.
By using MedInsider Shop, you acknowledge that you have read and understood this Privacy Policy.