Refund and Returns Policy
Last Updated: 19 July 2026
This Refund and Returns Policy applies to purchases made through MedInsider Shop, operated by MedInsider Technologies (OPC) Private Limited.
Overview
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your order was delivered, we may not be able to offer a return, refund, or exchange, except where required under applicable law or warranty terms.
To be eligible for a return, the product must generally:
- Be unused and in the same condition in which you received it
- Be returned in its original packaging
- Include all accessories, manuals, labels, warranty cards, and other items supplied with the product
- Include the original receipt, invoice, or other valid proof of purchase
Products showing signs of misuse, accidental damage, unauthorized modification, improper handling, or damage caused after delivery may not be eligible for return or refund.
Please do not send a product directly to the manufacturer unless instructed to do so by MedInsider Shop or where required under the applicable manufacturer’s warranty process.
Non-Returnable Products
For health, safety, and hygiene reasons, certain products may not be eligible for return once they have been opened, used, worn, or had their protective or hygiene seal removed.
Non-returnable products may include:
- Personal-use healthcare products that have been opened or used
- Hygiene-sensitive products
- Products that come into direct contact with the body and have been used
- Opened or used orthopedic supports and braces
- Opened or used fitness supports and wearable products
- Products with broken hygiene or protective seals
- Gift cards, if offered
- Products specifically marked as non-returnable at the time of purchase
- Customized or personalized products, if offered
A product that is normally non-returnable may still be eligible for a replacement, refund, or other remedy if it was delivered damaged, defective, materially different from the product ordered, or otherwise qualifies for a remedy under applicable law.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact MedInsider Shop as soon as reasonably possible after delivery.
To help us verify the issue, we may request:
- Your order number
- Photographs or videos of the product
- Photographs of the packaging
- A description of the issue
- The original invoice or proof of purchase
After reviewing the request, we may offer an appropriate replacement, refund, or other resolution depending on the circumstances and applicable law.
Please retain the original product and packaging until your request has been resolved.
Return Inspection
All returned products may be inspected after they are received by us.
A return may be rejected, or a refund may be reduced where permitted by law, if:
- The product has been used beyond what is reasonably necessary to inspect it
- The product has been damaged after delivery
- Parts, accessories, manuals, or packaging are missing
- The product has been altered or modified
- The product has been returned without sufficient proof of purchase
- The return does not meet the eligibility requirements of this policy
We will inform you after your returned product has been received and inspected and will notify you whether your refund request has been approved or rejected.
Refunds
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment service provider, or payment method.
Any applicable deductions permitted under this policy and applicable law will be communicated where relevant.
Late or Missing Refunds
If an approved refund has not appeared in your account after the expected processing period, please:
- Check your bank or payment account again.
- Contact your card issuer or payment service provider, as processing times may vary.
- Contact your bank, as additional processing time may be required before a refund is reflected.
If you have completed these steps and still have not received an approved refund, please contact MedInsider Shop using the official contact details available on our Website.
Sale and Promotional Items
Products purchased during a sale or promotional offer may be subject to specific return conditions disclosed at the time of purchase.
Where a sale or promotional product is eligible for a refund, the refund will generally be based on the amount actually paid by the customer rather than the product’s original or regular selling price.
Nothing in this section limits any rights or remedies that cannot be excluded under applicable consumer protection law.
Exchanges and Replacements
We may replace products that are confirmed to be defective, damaged during delivery, or incorrectly supplied.
Where an exchange or replacement is approved, we will provide instructions regarding the return of the original product.
Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.
Return Shipping
To return an approved product, please follow the return instructions provided by MedInsider Shop.
Approved returns should be sent to:
MedInsider Technologies (OPC) Private Limited
Aurum Q6, Millennium Business Park
Mahape, Navi Mumbai – 400710
Maharashtra, India
Please contact us before shipping a return so that we can confirm return eligibility and provide any necessary instructions.
For voluntary returns where the product is not defective, damaged, or incorrectly supplied, the customer may be responsible for return shipping costs.
Where a return is required because of an error attributable to us or because an eligible product was delivered damaged, defective, or incorrect, return shipping arrangements will be handled in accordance with the circumstances and applicable law.
Original shipping charges, where separately charged, may be non-refundable except where required by law or where the entire order is refunded because of an issue attributable to us.
Returning Products Safely
Customers are responsible for securely packaging products being returned.
For higher-value products, we recommend using a reliable and trackable shipping service and retaining proof of shipment until the return has been completed.
We cannot be responsible for a returned package that is lost or damaged before reaching us where the customer independently arranges the return shipment, except where otherwise required by applicable law.
Manufacturer Warranties
Certain MedTech devices, healthcare products, or other electronic products may be covered by a manufacturer’s warranty.
After the applicable return period, defects or technical issues may need to be handled under the manufacturer’s warranty terms. We may provide available warranty information or guidance where appropriate.
The availability and terms of a manufacturer’s warranty vary by product.
Cancellations
Orders may be cancelled before they have been processed or dispatched, where cancellation remains operationally possible.
Once an order has been dispatched, it generally cannot be cancelled and must instead be handled under the applicable return process.
If a prepaid order is successfully cancelled, the refund will be processed to the original payment method, subject to applicable processing timelines.
Need Help?
For questions regarding returns, refunds, replacements, exchanges, or cancellations, please contact MedInsider Shop using the official customer-support contact details provided on our Website.
When contacting us about an order, please include your order number and relevant details so that we can assist you efficiently.
MedInsider Technologies (OPC) Private Limited
Aurum Q6, Millennium Business Park
Mahape, Navi Mumbai – 400710
Maharashtra, India
By purchasing from MedInsider Shop, you acknowledge that you have read and understood this Refund and Returns Policy. This policy does not limit any statutory rights available to consumers under applicable law.